Krystal Heitland, IMS Senior Engagement Manager, oversees project coordination to ensure seamless operations once an expert witness is engaged. Among her many responsibilities, Krystal provides ongoing support to experts and keeps accounts managers informed of progress throughout the life of a case. She also facilitates communication between experts and clients, including resolving any potential issues or disputes.
Krystal steadily rose to a senior-level position within the IMS Expert Witness Services Department. She started her career at IMS in 2015 as a project coordinator, primarily responsible for scheduling interviews with experts. In 2021, Krystal transitioned into the role of Engagement Manager and, the following year, was elevated to her current position.
Prior to joining IMS, Krystal worked as a paralegal for five years. She holds an associate degree in Criminal Justice and Liberal Arts from Jamestown Community College and furthered her education at the University of West Florida.
Outside her professional endeavors, Krystal enjoys watching soccer, inspired by her 11-year-old's participation in travel soccer. She is also passionate about running, baking, and watching true crime shows.